Innovation
Practical, user centred solutions that make systems work better for people
Innovation has been a consistent thread throughout my career, not in the abstract but in the practical, operational sense: simplifying processes, modernising legacy systems, and creating tools that make work safer, clearer and more efficient. Whether I am leading a transformation programme, improving a digital platform, or resolving a complex operational issue, I focus on solutions that are grounded in real user needs and deliver measurable impact.
Featured Innovations
Modernising Workflows and Reducing Operational Friction
Across local government, logistics, publishing and the creative industries, I have redesigned processes to remove bottlenecks, reduce manual effort and improve service quality. My approach blends structured delivery (PRINCE2, MSP, Agile) with hands on problem solving, ensuring that improvements are both technically sound and operationally realistic.
Building Clear, User Friendly Systems
I specialise in creating systems that reduce error, increase transparency and support safe, compliant operation. Examples include:
- Designing dynamic forms and workflow logic that guide users through complex processes
- Implementing authentication and session management approaches that balance usability with security
- Standardising data structures to eliminate corruption and improve auditability
These solutions are always built with the end user in mind: intuitive, predictable and robust.
Data Integrity and Automation
I have a long track record of improving data quality and automating repetitive tasks. This includes:
- Cleaning and normalising legacy datasets
- Creating consistent CSV schemas for operational systems
- Developing automated reporting and dashboards using Power BI and Project Online
- Introducing governance structures that ensure data remains accurate and actionable
The result is cleaner operations, better decision making and reduced risk.
Digital Product and Platform Improvement
From CMS rebuilds to CRM enhancements and SaaS integrations, I have led digital modernisation efforts that improve performance, accessibility and user experience. My work has supported:
- Large scale website rebuilds
- Cloud adoption and integration
- ISO 27001 and GDPR compliance
- Multi team collaboration across technical and non technical stakeholders
These improvements have been recognised through industry awards and media interviews for technical achievement.
How I Approach Innovation
User centred thinking
I start with the people who use the system, their pain points, their constraints and the outcomes they need.
Iterative improvement
Small, well tested changes compound into major transformation. I favour clarity, transparency and continuous refinement.
Risk aware design
Innovation must be safe, compliant and operationally sound. I anticipate edge cases, failure modes and governance requirements from the outset.
Practical creativity
I combine structured delivery with hands on technical problem solving. If a process can be simplified, automated or made more intuitive, I will find a way to do it.
Tools and Methods
I draw on a broad toolkit to deliver meaningful, sustainable improvements:
- Project and Programme Delivery: PRINCE2, MSP, Agile, hybrid
- Data and Automation: Power BI, PowerApps, Project Online, AWS, Azure
- Digital Platforms: CMS, CRM, SaaS product ecosystems
- Governance and Compliance: ISO 27001, GDPR, risk management frameworks
- Technical Problem Solving: workflow logic, authentication design, data normalisation
Why Innovation Matters to Me
Innovation is not about novelty. It is about making things work better for the people who rely on them. My career has been shaped by a commitment to public service, operational clarity and meaningful change. Whether I am improving a council service, modernising a digital platform or strengthening a club’s operational systems, I focus on solutions that are practical, sustainable and genuinely useful.