My Timeline

Welcome to the Timeline page, which outlines my career journey to date. Here, you'll discover a comprehensive overview of the key roles, milestones, and achievements that have shaped my professional path. From early career foundations to my progression into more senior roles, this timeline highlights significant projects, industry shifts, and skills acquired along the way. Explore how each step has contributed to my development, equipping me with a diverse skill set and deep expertise across various sectors and responsibilities.

Client Transport Project Manager – Buckinghamshire Council

March 2025 – Present

As a Project Manager within the Transport Policy and Projects Team, I lead transformation initiatives under the Home to School Transport Programme. My work focuses on enhancing operational efficiency, improving the customer journey, and delivering measurable cost savings. I manage multiple workstreams, ensuring compliance with governance standards and strategic alignment. I also contribute to policy development and use data-driven insights to support service improvements.

Key responsibilities:

  • Led change and transformation projects focused on process, software, and customer experience improvements.
  • Delivered complex projects aimed at increasing efficiency and achieving defined savings targets.
  • Managed multiple concurrent workstreams, ensuring adherence to project governance and escalation protocols.
  • Played a key role in shaping School Transport Policies and applying advanced data analysis to inform decisions.
  • Collaborated with cross-functional teams to implement innovative solutions to transport challenges.
  • Oversee multi-site project delivery, ensuring financial control and successful outcomes using connections to SAP and MRI One.
  • Ensured consistent communication with stakeholders and maintained alignment with strategic objectives.
  • Working with Analytics team with Power BI to analyze the data for Unsafe routes, SEND, Mainstream and PRU.

NGCT Project Manager – Oxford University Press (OUP)

September 2024 – March 2025 (Fixed-Term Contract, extended)

At OUP, I was responsible for leading digital transformation initiatives, ensuring projects align with business objectives and improve operational efficiency. Oversee the full lifecycle of projects, from strategy development to implementation, utilising SharePoint, Power BI, Project Online, and PowerApps to enhance project tracking, reporting, and collaboration.

Ensure adherence to PMO standards, optimising processes while adapting to Agile and Waterfall methodologies to maintain flexibility and structure in project delivery. Drive continuous improvement across multiple workstreams, working closely with stakeholders to refine workflows, implement scalable solutions, and support innovation across the organisation..

Key responsibilities:

  • Maintain project documentation and chair management meetings.
  • Project management board setup for the Digital department with ClickUp
  • Developed and implemented digital transformation strategies aligned with organisational goals.
  • Managed digital projects end-to-end, ensuring delivery within scope, time, and budget.
  • Engaged with stakeholders to gather requirements, manage expectations, and ensure successful outcomes.
  • Designed and executed change management plans to support adoption of new technologies.
  • Analysed and optimised business processes through digital solutions.
  • Integrated new technologies into existing systems to enhance functionality and efficiency.
  • Lead and mentored cross-functional project teams, fostering collaboration and productivity.
  • Monitored project performance against KPIs and adjusted plans as needed.
  • Identified and mitigated project risks and issues proactively.
  • Maintained clear and consistent communication with all stakeholders throughout the project lifecycle.
  • Oversee multi-site project delivery, ensuring financial control and successful outcomes.
  • Ensure compliance with PMO standards, optimising project processes and maintaining structured governance.
  • Utilise Power BI, Project Online, and PowerApps to track progress, analyse performance data, and improve reporting accuracy.
  • Support portfolio management by implementing scalable solutions, refining workflows, and driving continuous improvement across multiple projects.

Transformation Project Manager – Veolia

April – September 2024

Veolia is a global leader in environmental services, focusing on resource management and sustainability. The company provides solutions in water management, waste management, and energy services, aiming to optimize resource use and reduce environmental impact. Veolia serves municipalities, industries, and businesses worldwide, offering services such as recycling, waste-to-energy processes, water treatment, and renewable energy production. With a commitment to circular economy principles, Veolia strives to help its clients meet their sustainability goals while enhancing operational efficiency and promoting environmental stewardship

Key responsibilities:

  • Maintain project documentation and chair management meetings.
  • Lead the digital transformation strategy to enhance operational efficiency in waste management processes
  • Implement advanced technologies (IoT, AI, Power BI, data analytics) for real-time monitoring of waste collection, recycling, and disposal
  • Streamline resource planning, route optimisation, and fleet management using digital tools
  • Oversee digital solutions to enhance customer service, including self-service portals and mobile apps
  • Collaborate with cross-functional teams to integrate sustainable practices with technology
  • Manage stakeholder relationships and align digital initiatives with business goals
  • Monitor project progress, budgets, and KPIs for digital transformation projects
  • Lesson learned sessions with operational crews
  • Oversee multi-site project delivery, ensuring financial control and successful outcomes using connections to Payroll, ERP systems

Manage the crews Operations for time and best practices to improve the contracts with each council/borough in London

Digital Project Manager – GlobalizeMe

September 2021 - April 2024

GlobalizeMe is a digital services company specialising in delivering tailored software and technology solutions to clients across various industries. They focus on web development, software engineering, mobile applications, and digital transformation projects. GlobalizeMe offers end-to-end project management, from discovery and design through to development and deployment. Their approach emphasises collaboration, client engagement, and delivering efficient, scalable digital products that align with business objectives. Additionally, they have experience working with global clients, providing custom solutions to meet both local and international needs.

Achievements:

  • Maintain project documentation and chair management meetings.
  • Agile, Scrum Training certification
  • Toggle and Monday.com project board delivery
  • CMS - Craft CMS self trained and put into production with developers
  • Live Video broadcasting - OBS training and put into production
  • Project managed PWA application for Android and Apple launch and build for AXON TASER
  • AWS Cloud training and put into production
  • Experience using reporting tools from Google analytics (GA4)
  • ZOHO / Xero training used to create client accounts and invoices, with integration with Oracle
  • CMS - Magento (before adobe) training and put into production
  • Facebook AI "bots" training and put into production for Facebook groups for the Armed Forces
  • ISO 27000 Certification working with COO
  • Experience handling business applications such as Payroll, ERP, Financials.
  • Adobe Creative Cloud

Digital Project Manager – BFBS

Positions held: Online Manager / Digital Project Manager

September 2011- September 2021

BFBS is a media organisation that provides radio, TV, and digital content to British Armed Forces personnel and their families worldwide. Since 1943, it has helped military communities stay connected to home, offering entertainment, news, and important updates. BFBS also supports welfare initiatives, including educational content and morale-boosting services for those stationed in remote locations or overseas.

Achievements
Experience working within a portfolio management office, ensuring structured project governance, risk management, and best practices. Led large-scale capability development, overseeing digital projects that improved operations and streamlined services.

Technical Training & Systems Implementation

  • Set up and launched various CMS platforms including Drupal, Joomla, WordPress, Umbraco, Magento, and Sitecore, ensuring smooth operation.
  • Managed change control using early SVN and GIT, overseeing system updates for Microsoft and Linux servers.
  • Trained in MySQL and SQL database management, supporting better data storage and access.
  • Introduced AWS Cloudflare solutions to improve security and scalability for online services.

Project & Product Management Contributions

  • Used PMO tools like Power BI, Project Online, and SharePoint to track project progress, improve reporting, and manage workflows effectively.
  • Oversaw ServiceNow and Zoho Desk workflows, improving customer support processes for military personnel.
  • Led digital transformation efforts, ensuring teams followed Agile and Waterfall methodologies to stay efficient and adaptable.
  • Chaired project meetings, managed documentation, and made sure goals stayed aligned with stakeholder expectations.

Technology & Innovation

  • Helped secure ISO 27000 certification, working closely with cybersecurity teams to ensure compliance.
  • Developed Facebook AI bots to help Armed Forces members stay connected in online communities.
  • Redesigned corporate websites to improve usability and accessibility, focusing on a better user experience.

Pentacor PLC

Positions held: DTP manager/ Online Manager / Technical Director

September 1996 - September 2011

Pentacor originally started out to being a typesetting company, providing publishers with CRA for printers to create books for the publishers authors.

Achievements:

300 linotype
Output devices: Linotype 300 (pictured above)

Learning and delivering the PostScript RIP and Linotype outputs devices was key to growing the business. It converts the page description generated by applications like PageMaker into the pattern of pixels that the laser inside the Linotronic images on photographic film or paper.

Print process training by Scitex (4 week course) and certification

  • Macintosh computer server and workstation setup: Mac G3,G4,G5 (quick silver) setup and maintenance to the Mac server I installed.
  • Setup FTP/SFTP system between clients for ease of passing data from great distances (at the time its was amazing!).
  • Server software: Microsoft Runtime server, Linotype APL server
  • DTP - Desktop Publishing Software - Quark Express, PageMaker,
  • Early CRM setup to compliment the FTP for heavy graphics
  • PPC and SEO certification - Ran successful PPC campaigns via Google to land high paying clients needing book/catalogue publishing
  • Linux - CentOS - training and certification
  • HTML/CSS training and certification
  • Adobe Cs2 training and certification
  • Microsoft Office training and certification