AI Project Delivery

Buckinghamshire Council (2025–Present)
Client Transport Project Manager

  • I’ve supported the Analytics team using Power BI to identify unsafe routes for SEND, PRU, and mainstream school transport using AI
  • My role involved designing data pipelines that fed into predictive modelling and route optimisation — practical, front-line automation in a public sector setting
  • It’s been about translating complexity into something usable and ethical

GlobalizeMe (2021–2024)
Digital project & Delivery Manager

  • I helped implement Zendesk triage workflows, including logic to auto-assign tickets based on priority and tone
  • These setups used sentiment tagging to elevate risky cases and streamline support — a subtle but meaningful use of AI
  • I also collaborated on risk assessment tooling, laying groundwork for future machine learning integrations

BFBS / SSVC (2017–2021)
Digital Project Manager

  • I worked with the CISO to strengthen ISO 27001 and GDPR compliance — essential for any organisation considering AI adoption
  • Part of that meant shaping governance policies for data privacy, audit controls, and intellectual property — the kind of groundwork that makes intelligent systems trustworthy

Core Competencies

  • Predictive analytics and dashboarding with Power BI
  • Automating customer workflows with Zendesk
  • Governance strategy for ethical AI (GDPR, ISO)
  • Delivering change through collaboration and technical clarity

Future Focus

Right now, I’m continuing to build out my AI delivery experience, especially around:

  • Ethical automation in public services
  • NLP and predictive analytics for improving operations
  • Making sure AI projects align with real-world goals, users, and data responsibilities